Shipping Policy

Thank you for shopping with Doetra LLC.

We want your shopping experience to be simple, clear, and stress-free. Please read our shipping policy below to understand how we process, ship, and deliver your order.

Order Processing Time

Orders are usually processed within 1 to 3 business days after payment is confirmed.

Processing time may take longer during holidays, high-demand periods, or promotional events.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Estimated Delivery Time

Estimated delivery time may vary depending on your location, product availability, and shipping carrier.

Most orders are delivered within 7 to 15 business days after processing.

In some cases, delivery may take longer due to customs, carrier delays, weather conditions, holidays, or other situations outside our control.

Shipping Locations

Doetra LLC currently ships to selected international locations.

If your location is available at checkout, we can ship to your address.

If your country or region is not available at checkout, we may not currently support shipping there.

Shipping Cost

Shipping costs are calculated and shown at checkout before you complete your order.

From time to time, we may offer free shipping promotions. Any available shipping offer will be clearly shown on the website or checkout page.

Order Tracking

Once your order ships, we will send you tracking details by email when tracking is available.

Please allow a few days for tracking information to update after shipment.

If your tracking number does not update immediately, this does not always mean your order has stopped moving. Some carriers take time to scan and update packages.

Multiple Items in One Order

If you order multiple items, they may be shipped separately.

This can happen when products are stored in different locations or shipped by different fulfillment partners.

You may receive separate tracking numbers for each shipment.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Doetra LLC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, contact us as soon as possible. We will do our best to update it before the order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Lost, Delayed, or Stolen Packages

We work with shipping carriers and fulfillment partners to deliver your order safely.

If your package is delayed, please check the tracking information first.

If your order appears lost or has not arrived after the estimated delivery window, contact our support team with your order number and tracking details.

Doetra LLC is not responsible for packages marked as delivered by the carrier but reported as missing, stolen, or misplaced. Please contact your local carrier for more delivery details.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, taxes, or other charges may apply depending on your country’s rules.

These charges are the responsibility of the customer unless stated otherwise at checkout.

Doetra LLC is not responsible for delays caused by customs processing.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A clear photo of the item
A clear photo of the packaging
A short description of the issue

We will review your request and help you with the next steps.

Contact Us

If you have any questions about your order or shipping, please contact our support team.

Email: support@doetra.com

We are happy to help.